Privacy Policy — Defteng NZ

1. Information We Collect

We collect information you provide directly — name, email address, phone number, project details, and any documents you submit via our contact form or email. We also collect standard web usage data (IP address, browser type, pages visited) through server logs.

2. How We Use Your Information

We use your information to respond to enquiries, prepare and deliver engineering services, issue invoices and documentation, and improve our website and services. We do not use your information for marketing without your consent.

3. Data Sharing

We do not sell, rent, or trade your personal information. We may share it with sub-contractors involved in delivering your project (e.g. specialist reviewers), only to the extent necessary. We comply with the New Zealand Privacy Act 2020.

4. Data Security

We take reasonable steps to protect your information from unauthorised access, loss, misuse, or disclosure. Project documents and communications are stored securely. However, no internet transmission is completely secure.

5. Cookies

This website uses minimal cookies for essential site operation. We do not use advertising cookies or cross-site tracking. You may disable cookies in your browser settings without affecting your ability to use the site.

6. Your Rights (Privacy Act 2020)

Under the New Zealand Privacy Act 2020, you have the right to access and correct personal information we hold about you. To exercise these rights, contact us at [email protected].

7. Retention

We retain project documentation and correspondence for a minimum of 7 years to comply with professional engineering obligations and New Zealand building regulations. Contact enquiries are retained for 2 years.

8. Contact

For privacy enquiries: [email protected]. We will respond within 10 working days.